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COMPLAINTS PROCEDURE
Red Eagle Ltd aims to provide a high quality and efficient service to all candidates and clients. We will listen to both positive and critical comments and use them to improve our service. A complaint is any written or spoken expression of dissatisfaction with the service we provide.
We take complaints seriously. Our aims are to: - Deal with complaints openly, promptly and honestly
- Try to resolve complaints amicably as soon as possible
- Learn from complaints to improve our service
Dealing with your complaint
All our staff will be courteous and helpful. We will identify ourselves when answering the telephone. In the event of a complaint the relevent Branch Manager should be notified. If you complain over the telephone we will try to resolve your complaint on the spot. Similarly, if you complain in writing we will respond promptly, usually within 24 hours of receipt.
If you are not happy with the initial response you receive you can ask for your complaint to be referred to the Managing Director who will try to resolve the issue within 24 hours.
If following this response you are still not satisfied, you can ask for your complaint to be referred to the Recruitment Employment Confederation (REC) for further investigation;
The Recruitment Employment Confederation 36 - 38 Mortimer Street London W1W 7RG 020 7462 3260
or:
The Department for Trade and Industry
DTI Enquiry Unit 1 Victoria Street London SW1 0ET 020 7215 5000
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